Shipping and Exchange Policy

All items are checked before shipment. We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a replacement of the same item design if it is received damaged caused by shipment. We will ship out the replacement once the damaged item has been picked up by J&T express courier.

Please inspect your order upon reception and contact us immediately.

To be eligible for a replacement, your item must be in the same condition that you received it — damaged caused by shipment, unworn or unused, with tags, and in its original packaging.

All earrings, necklace and bracelet measurement are posted. Exchanges due to purchased incorrect measurement will not be accepted. This is for sanitary reasons. All items received by the customers are brand new and have never been worn by other customers.

Please note that Pearls, as natural gemstones, do indeed exhibit variations in size, shape, and luster. They can have imperfections or blemishes that are part of their unique character. These imperfections are often referred to as "pearl flaws" or "pearl blemishes." Here are some common types of imperfections that can occur in pearls:

1. Surface Blemishes: These are external flaws found on the surface of a pearl. They can include small scratches, pits, bumps, or spots. Surface blemishes can occur naturally during the pearl's formation or as a result of handling and wear over time.

2. Nacre Irregularities: Nacre is the lustrous substance secreted by the mollusk that forms the pearl. Sometimes, the layers of nacre can be uneven or have irregular thickness, resulting in visible lines, ridges, or grooves on the pearl's surface.

3. Spots and Discolorations: Pearls may exhibit spots, patches, or areas of uneven coloration. These discolorations can range from minor variations in hue to more noticeable spots that appear darker or lighter than the rest of the pearl.

4. Shape Irregularities: While perfectly round pearls are highly valued, not all pearls have a symmetrical shape. Pearls can be slightly off-round, button-shaped, drop-shaped, or irregularly shaped. These variations in shape are considered part of the pearl's charm and uniqueness.

5. Size Differences: In a strand of pearls, there may be slight variations in size among the individual pearls. This is especially common in baroque pearls, which have irregular shapes and sizes.

It's important to note that these imperfections do not necessarily diminish the beauty or value of a pearl. In fact, some pearls with unique and distinct flaws, such as baroque pearls or pearls with natural surface textures, can be highly sought after by collectors and jewelry enthusiasts. Ultimately, the beauty of a pearl lies in its overall appearance, luster, and the way it complements the wearer's style and preferences. 

Here in Pagmayá, we use handpicked pearls. We do our best to send high quality pearls that have less flaws & imperfections. We usually hide them at the side or back of the pearls or use other means necessary so it will not be very visible when worn.

Please get in touch if you have questions or concerns about a specific item. You can contact us at PagmayaPearls@gmail.com or @pagmaya_ph. We’ll send you a pick up tracking number for the damaged item and instructions on how to send your package.